FAQ'S

How do I download the App?

Visit the Apple App Store or the Google Play Store to download the App.

How do I collect points?

You can earn points when you make a booking for bowling and activities via the Tenpin Website or Rewards App.

How do I redeem points?

When your points balance reaches the level required for the voucher you want, simply exchange your points for money off vouchers that can be used to pay for goods and products purchased through the Rewards App.

What are Augmented Reality (AR) characters?

Our AR characters can only be seen through the lens of a phone, you can even take photos with them. Just follow the treasure trail and find the markers to reveal one of the characters.

Do I have to book an activity to earn points?

No, you can continue to earn points in the App with our daily Spin the Wheel game.

Will I get points if I book when I arrive at my local centre?

Unfortunately you will not earn points if you book in centre, so make sure you book on our website or through the App.

How long do my points remain valid?

Your points are valid for 365 days.

How long do my vouchers remain valid?

Once you redeem your points for a voucher, it will remain valid for 365 days.

Please arrive 15 minutes prior to your scheduled booking time to help us allocate your lane, put your names in ready to play your game at the time you booked.

Yes, we do. Gift vouchers are available from our centres and are sold in £5 and £10 amounts. To read more click here.

There is a few ways to contact us here at Tenpin.

1. By using our 'Contact Us' form here.
2. Call our friendly team on 0333 034 6100. Lines are open 7 days a week. UK landline calls are charged at the national rate, and mobile charges vary. Confirm with your mobile provider about included minutes and contract terms before calling.

Each Tenpin centre is different, so take a look at our location page to find your nearest centre and look at their opening and closing times.

We serve lots of tasty food and refreshing drinks on our menu - go to your local Tenpin location page to see what you fancy.

To see our allergen information click here. But remember, we can't guarantee that any of our food products are free from nuts, seeds, or other allergens. If you have any special dietary requirements, you're welcome to bring your food, however, this must be home-prepared food and management decision is final.

Yes we do! We have a Halal menu at the following locations: 

• Acton
• Blackburn
• Birmingham Star City

Absolutely! Our entertainment centres have everything you need to arrange an amazing Birthday party whether you're after a bowling party, karaoke party, laser tag party or soft play party, our centres may offer some or all of these options depending on your location. To find out more about our packages, click here.

Through our website you can book up to 30 people to bowl, however there is no limit on the amount of people who can bowl together in a group. Please seek assistance at your local centre or call our contact centre on 0333 034 6100 to book. UK landline calls are charged at the national rate, and mobile charges vary. Confirm with your mobile provider about included minutes and contract terms before calling.

Anyone aged 16 and under is classed as a junior at Tenpin.

We recommend a maximum of six people to a lane, this is due to available seating, space and time taken while bowling. Our booking system will automatically allocate you an amount of lanes based on this. We would recommend that all customers book their bowling online to avoid the disappointment of being unable to have a lane.

Take a look at our bowling tips for some handy ideas on what makes a great bowler.

Every game of bowling is made up of 10 frames. In each frame, the players get two balls, unless you knock all the pins down on your first ball (that's a strike!).

Take a look at our locations page to find the Tenpin centre nearest to you.

All Tenpin centres provide all shoe sizes for bowling, and shoe hire is included in your game price, so you don't have to worry about that. If you want to bowl in your own shoes, we allow that too!

Tesco Clubcard members can exchange their Clubcard vouchers for 2x the value to spend at Tenpin. You must exchange your vouchers for a Clubcard Partner code before you can use it at Tenpin. Simply go to their website to exchange your vouchers.

Codes can be used as full or part payment at all of our centres towards our standard bowling tariff. Just remember codes can only be used once and if your code value exceeds the total due, change will not be given. Clubcard Partner codes can’t be used in conjunction with any other offer.

If you wish to pre-book bowling using a Clubcard Partner code, please call 0333 005 0221. Cost of the call to this number is charged at your local rate and will depend on your provider. Our lines are open 7 days a week between 9am-10pm.

Take a look at the deals section to see all prices and discounts.

All laser tag players must be over 4ft, and for groups under 16, a responsible person over the age of 18 must be present.

We love to hear from you - if you've got something to say about Tenpin, good or bad (we hope it's good!) you can contact us using our online feedback form.

All of our centres have TNT & Sky Sports, so visit your local centre and enjoy our activities after you finish watching your favourite sport stars.

Just give us a call on 0333 005 0221 and we'll get you sorted. Our call centre is open 7 days a week. 

We don't take telephone bookings directly from our centres, however, you can call our dedicated booking line on 0333 034 6100. Our call centre is open 7 days a week. UK landline calls are charged at the national rate, and mobile charges vary. Confirm with your mobile provider about included minutes and contract terms before calling. Please note that a £1.95 booking fee applies to all telephone bookings however, booking online is completely free.

After you have visited us to bowl, we will e-mail you a feedback form to complete. If it is completed and returned to us, as a thank you, you'll receive a 2 for 1 voucher to use next time you bowl, subject to the terms and conditions below:

1. The customer feedback '2 for 1' offer is valid every day except Saturdays and Bank holidays, at Tenpin locations nationwide.
2. The offer is available from 6pm Sunday to 5pm Friday.
3. Paid for and free game must be played consecutively.
4. Voucher expiry date will be displayed clearly on the voucher.
5. Vouchers will give a free game when purchasing one game of bowling at standard tariff, valid for up to six people.
6. Cannot be combined or used in conjunction with any other offer or discount.
7. Offer subject to lane availability.
8. Entries of the promotion must enter valid contact details.
9. Eligible customers will be sent a '2 for 1' voucher within 7 days via email.
10. The voucher is as stated in the correspondence with no cash alternative in whole or in part and is non-transferable, not for resale and cannot be exchanged, assigned or redeemed for cash.
11. Tenpin Ltd reserves the right to withdraw or amend the offer at any time.
12. Management decision is final.

Once a booking has been made it cannot be refunded. This includes spaces/players that have been booked and are no longer wanted.

We appreciate that sometimes circumstances arise that mean you cannot make your booking.

We will allow you to reschedule your booking before the event:

• if more than 24 hours before the event a £25 reschedule fee will apply
• if less than 24 hours before the event rescheduling is not possible and no refunds will be issued.

In order to reschedule a booking you MUST provide an alternative booking date and time (within 3 months). Bookings cannot be moved without an alternative date and time.

If you made your booking online you should have the option to log into your account and make any amendments and additional payments as required on the Houdini's website.

We are a live entertainment establishment with multiple games per day and as such each game has a specific time slot assigned that you chose when booking.

We require that the whole team arrives at the booked time for your briefing and introduction. At least one adult over 18 must be present if minors (under 18) are participating.

Please be aware that if you arrive late, the following restrictions will apply:

• 15 minutes past your booking time the Game Master will start your game timer for the game duration. You are welcome to play any remaining time once you have completed the waiver and health and safety briefing which are mandatory.
• 20 minutes past your booking time your game is cancelled and no refund or rescheduling allowed.

Please note that Houdini's operates from multiple locations across the United Kingdom, it is your responsibility to check which Location/Site you have booked.

If you arrive at the wrong site your game may be lost and you will forfeit any refund or right to reschedule.